If for any reason you cannot point to your site in your web browser, here is a list of things you can do to troubleshoot the problem. It is recommended that you follow the steps in the order presented.

Check our Network Status Page

Point your browser to our Network Status Page. The URL is listed in the table at the top of this page. You will be able to check the state of health of our entire network.

Try surfing other sites

Try pointing to other sites in your browser. It's entirely possible your ISP is experiencing connectivity problems, in which case the issue is with your Internet connection rather than your site's connectivity.

Send in a support ticket

If all else fails, send in a support ticket to our Help Desk. The URL for our Help Desk is listed in the table at the top of this page.

Ping your site

Try pinging your site. Ping is a program that "bounces" a request off of another computer/server over the internet to see if the remote computer is responding. To ping your site, click Start>Run and enter command. Click OK. Then type ping yoursite.com (where yoursite.com is your actual domain). Hit Enter on your keyboard. The results will show 4 attempts to send a packet to your site. If your site is reachable, it will show no lost packets.

Ask a friend to point to your site

Ask a friend (who preferably uses a different ISP than you) to try pointing to the site. It will be a good indication as to whether the problem is with your connection or your ISP.

Check your email

If we are experiencing connectivity problems, we keep you up to date via email. Please remember to keep an off-site email address in your account profile so that if for some reason your site is down, you will still be able to receive email notification and updates.